Frequently Asked Questions

Is TSGO a white label platform?

TSGO is a hybrid travel platform, which allows you to customize and grow as per you needs. TSGO sites are secured with booking management, customer identity, transaction risk analysis, markup management and many more.

What is TSGO PLus?

With TSGO Plus plan, you can setup your own PCC or any provider or consolidator content into your site. We support Sabre and Amadeus for flights.

Can I use my own content or contracts?

Yes. TSGO-Plus plan allows you to add you own content for flights, Hotels or cruises.

While using TSFares, Do I have to pay for chargebacks?

TSGO is a secured platform with customer identity management and transaction risk analysis. We use eSign and OTP process for un-approved or review needed transactions. All rejected transactions will not be processed or ticketed.

Does TSFares ticketing service operates 24/7?

Yes. TSFares operates 24/7 to support agencies using TSFares services.

I am not a Travel agent but want to start one, is it possible with TSGO?

Yes absolutely. Just signup for the all-in affordable TSGO plan and you are all set to GO! We provide a free tripxol.com domain name to all sites on signup. You can later setup your own domain as well.

Does TSGO has Hotels and Cruises?

Yes. TSGO can be setup with Flights, Hotels and Cruises content and search engines.

What should I need to setup my site with TSGO?

You can just select a plan and sign up and all set! Your site is ready in less than 24 hours.

Do I get commissions?

Yes. With TSFares, Your markup are 100% yours. you can setup your own markup’s and we will also pass you if any commissions on flights. You can find airlines commissions grids in TSGO backoffice.

Can I integrate TSGO travel engine into my existing website?

Yes. Once sign up with any of the TSGO plans, you will receive a iFrame which can be integrated into your existing website or webpage.

How much time does it take to install my site?

TSGO site are setup ready in less than 24 hours. On sign up, you get a instant URL of your site and a free tripxol.com domain name site in 24hours time. You can also setup your own domain name as required.

Can I customize TSGO site?

TSGO sites are minimal customizable. We suggest Tripxol plan for customized or branded sites. Please contact one of our account manager for more information.

Do I need to have Sabre or Amadeus PCC to get TSGO?

No. TSGO sites are setup with TSFares which provides flight content for your site.

What languages TSGO supports?

All TSGO and Tripxol plans support global languages including English, Española, French, Chinese, Portuguese, etc.

What currencies TSGO supports?

All TSGO and Tripxol plans supports multi-currency. However TSGO plans are setup with only one currency. Tripxol plans can be setup with multi-currency. Note: GDS support for currency is required for multi-currency.

Does TSGO site install outside USA/Canada?

Yes. we can work with you of any other country outside of USA/Canada. Please contact one of our account manager for more information.

General Questions

Is there a setup fee?

No. There are no setup fees on any of our new TSGO plans. Tripxol plans may have setup fees based on customization.

Do I need to enter my credit card details to sign up?

No. You can sign up and use TSGO for 14 days without entering your credit card details. At the end of your trial, you will need to pick a plan and enter your credit card details.

Can I cancel my account at any time?

Yes. If you ever decide that TSGO isn’t the best travel platform for your business, simply cancel your account.

How long are your contracts?

You can sign up for month to month or for an annual discounted plan.

Do you offer any discounted plans?

Yes, we offer 2 months discount on annual plans and a 20% discount on biennial plans, when they are paid upfront.

Can I change my plan later on?

Absolutely! You can upgrade or downgrade your plan at any time. Check pricing page for more details.

Is TSGO Secured with SSL or HTTPS?

Yes. TSGO is 100% secured with SSL integrated shopping. your data and customer information is fully secured.

What is TSFares?

TSFares provides your travel site with flights, hotels and cruises content. So that you can start selling the word GO!

Do I have to sell only TSFares or can I setup my own content or fares?

No, you can setup your own content with TSGO-Plus plan. We can setup both TSFares and your own content as needed. Talk to one of our account manager to assist.

Are there any transaction fees?

Use TSFares with TSGO plan and pay no transaction fees. All other plans may have minimum transaction fees based on your setup.

Do you provide customer verification or chargeback security?

Yes. All TSGO plans includes Tripsolver customer identity verification and transaction risk analysis software. All Tripxol plans include chargeback security with 100% chargeback guarantee. Talk to one of our account manager to setup your site with chargeback security.

Can I use consolidator or any provider PCC with TSGO?

Yes, TSGO-Plus plan supports any third party or consolidator PCC. We integrate both Sabre and Amadeus content into your site. Please contact one of our account manager to setup your site or more questions answered.

Online Questions

Can I use my own domain name with TSGO or any of your plans?

Yes. You can use any existing domain name that you own. We also provide a free tripxol.com domain name to all sites on signup.

What are your bandwidth or traffic fees?

There is no fees until you reach a limit per plan. All TSGO plans comes with free traffic and bandwidth. Please check pricing page for more details.

Do I need a web host to host my travel site?

TSGO and Tripxol plans includes secure, unlimited ecommerce hosting on all plans. In one word, we host 100% of your site.

How long does it take to setup my TSGO site?

TSGO site are setup ready in less than 24 hours. On sign up, you get a instant URL of your site and a free tripxol.com domain name site in 24hours time. You can also setup your own domain name as required.

Can I use TSGO search engine into my existing site?

Yes. once you sign up with any of the TSGO plans, you will receive a iFrame which can be easily integrated into any of your websites or webpages.

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